Shipping policy

Last updated: 4/10/26

Where we ship
We currently ship within Australia. [We don't ship internationally yet, but we're working on it.]

Processing time
Orders are packed and dispatched within 1–2 business days of payment (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are dispatched the next business day. You'll receive an email with tracking once your order ships.

Shipping Times
Delivery times are estimates from the dispatch date, not guarantees. Remote areas and busy periods, such as sales and holidays, can take longer.

Pre-orders
Items marked "pre-order" ship on or around the date shown on the product page. If your order has both pre-order and in-stock items, we'll ship everything together when the pre-order is ready, unless you ask us to send the in-stock items first. [Or: Each item ships as soon as it's available.]

Tracking
Every order has tracking. If your tracking hasn't updated for 5 business days, email us and we'll investigate with the carrier.

Incorrect addresses
Please check your address at checkout. We can't change or reroute an order once it's been dispatched. If a parcel is returned to us because of a wrong or incomplete address, we'll contact you, and you'll need to pay to have it sent again.

Lost, delayed or damaged parcels
If your order hasn't arrived 10 business days after dispatch, or arrives damaged, email strukthair@gmail.com with your order number and, for damage, a photo. We'll replace or refund it. See our Return & Refund Policy for more.

Contact
Questions about your delivery? Email strukthair@gmail.com.