Refund policy
Return & Refund Policy
We stand behind every Strukt product. Here's how returns and refunds work.
1. No change-of-mind returns
Because our products are hair and personal care items, we don't accept returns or refunds if you simply change your mind, or if a product wasn't what you expected (for example, a different scent or hold than you imagined). Please check the product description before ordering.
2. Faulty, damaged or incorrect items
If your order arrives damaged or faulty, or isn't what you ordered, email us within 30 days of delivery with:
- your order number
- a clear photo of the product and packaging
We'll replace the item or refund you, whichever you prefer, and we'll cover the return shipping if we ask you to send it back. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a replacement or refund for a major problem with a product.
3. How to make a claim
- Email strukthair@gmail.com with your order number and photos.
- We'll reply within 2 business days with the next steps. Please don't send anything back before we've replied.
4. Refunds
Approved refunds go back to your original payment method within 5–7 business days of us approving the claim. Discount codes and sale prices are refunded at the price you paid.
5. Pre-orders
If you pre-ordered an item, you can cancel before it ships for a full refund. Email us with your order number.
6. Lost or delayed orders
If your order hasn't arrived within 10 business days of the estimated delivery date, email us and we'll look into it.
Contact
strukthair@gmail.com · +61 494 092 517